Responsible Gaming

Gambling as Entertainment

Gambling should always be a form of entertainment, not a way to earn money or solve financial problems. Never gamble with money you cannot afford to lose. The outcome of pokies and other casino games is based on chance, and there is no guaranteed way to win. Always set a budget and treat any losses as the cost of entertainment.

Age Verification

You must be of legal gambling age to play. In New Zealand, the minimum age is 18 years for online gambling and pokies in pubs/clubs, and 20 years for entering a casino. It is illegal for anyone underage to gamble. We encourage operators to verify age before allowing play, and we support responsible practices.

Warning Signs of Problem Gambling

Gambling can become a problem if you recognise any of the following signs in yourself or someone you know:

• Chasing losses – trying to win back money you have lost.
• Hiding gambling activity from family or friends.
• Spending more time or money on gambling than intended.
• Borrowing money or selling possessions to gamble.
• Neglecting work, study, or family responsibilities due to gambling.
• Feeling guilty, anxious, or depressed after gambling.
• Lying about how much you gamble.
• Being unable to stop or reduce gambling despite wanting to.

If you recognise several of these signs, please consider seeking help.

Self-Help Tools

Many online gambling platforms offer tools to help you stay in control:

• Deposit limits: Set a maximum amount you can deposit per day, week, or month.
• Loss limits: Cap the amount you are willing to lose in a session or period.
• Reality checks: Receive timed reminders of how long you have been playing.
• Session time limits: Automatically log out after a set period.
• Self-exclusion: Block yourself from gambling for a set period (e.g., 6 months, 1 year, or permanently).
• Time-out: Take a short break (24 hours to a few weeks) from your account.

Use these tools proactively, even if you think you do not have a problem.

Support Organisations in New Zealand

If you or someone you know needs help, contact these free and confidential services:

• Gambling Helpline New Zealand
  Free call: 0800 654 655 (24 hours, 7 days)
  Website: www.pgf.nz (Problem Gambling Foundation of New Zealand)
• Problem Gambling Foundation of New Zealand (PGF)
  Phone: 0800 664 262
  Website: www.pgf.nz

Both services offer free counselling, support groups, and advice for gamblers and their families.

Seek Help Now

Problem gambling is a serious issue, but help is available. If you think you have a problem, or if gambling is affecting your life or the lives of those around you, please reach out today. Contact the Gambling Helpline on 0800 654 655 or visit www.pgf.nz. You are not alone, and recovery is possible.